FAQ
Booking and sessions
How quickly can a session start?
The earliest start is about 15 minutes after you request. If no tutor accepts before your chosen time windows pass, the request expires and you are not charged.
How long is a session, and can it run longer?
Sessions are one hour, one-on-one, in a live online classroom. When the tutor’s schedule allows, they may extend the session in ten-minute increments at no additional charge.
What do we receive after a session?
Custom study material arrives by email: a summary of what was covered, the key strategies, and additional practice problems with complete solutions. The session recording is included.
Payment and cancellation
When is my card charged?
Never at booking. The session price is authorized on your card when you submit a request and captured only after the session takes place. If no tutor accepts, the authorization is released in full; banks may take a few business days to reflect a released hold.
What is the cancellation policy?
Cancellation terms are presented in full before you confirm a booking and in the Terms of Service. If the tutor cancels or fails to appear, you are not charged.
How are refunds handled?
If the tutor cancels or does not attend, you are not charged and any hold is released. A session that could not take place because of a problem on our side is refunded in full. For anything else, write to support@cramrtutoring.com within 7 days of the session; refunds return to the original card and usually appear within 5 to 10 business days. The full policy is in the Terms of Service.
Is my payment information secure?
Card details are collected and stored by Stripe, a PCI-DSS Level 1 certified payment processor. Cramr never sees or stores your full card number.
Safety, minors, and legal
Who can open an account?
Students in grade 8 and above can create their own account. For students in grade 7 or below, a parent or legal guardian must create and hold the account. The account holder accepts the Terms of Service on the student’s behalf.
How does Cramr protect minors?
Every session runs inside a supervised online classroom and is recorded and retained under our retention policy. Tutors never contact students outside the platform, and every tutor signs a formal background attestation before approval.
Are sessions really recorded, and who can watch them?
Yes — recording is automatic and disclosed to both sides; using Cramr constitutes consent to session recording. Recordings are available to the student’s account and to Cramr for quality and safety review, and are deleted on schedule under the retention policy.
What happens to our data?
We collect only what the service needs, never sell personal information, and delete data on a fixed retention schedule. The Privacy Policy describes categories collected, purposes, retention periods, and how to request deletion.
Do you use cookies?
Only the ones the service needs: sign-in and security cookies, a short-lived activity cookie that signs you out after inactivity, and a 90-day referral cookie when you arrive through a tutor’s link. No advertising or analytics cookies. The Privacy Policy lists each one.
How do I delete my account and data?
From Account, choose Delete account, or email support@cramrtutoring.com. We confirm within 2 business days and complete deletion within 30 days, keeping only records the law requires us to keep, such as payment records, and anything under a legal hold.
Who is behind Cramr?
Cramr Tutoring LLC, a New Jersey company operated by its founders. Support goes straight to them: support@cramrtutoring.com.
Anything not covered here: support@cramrtutoring.com.