ramr

Cramr Tutoring LLC · Legal

Terms of Service

Effective September 22, 2026 · Last updated September 22, 2026

These Terms of Service (the "Terms") are a binding agreement between you and Cramr Tutoring LLC ("Cramr," "we," "us"), a New Jersey limited liability company, governing your use of cramrtutoring.com, the Cramr portals, and the tutoring services offered through them (together, the "Service"). By creating an account, checking the acceptance box, or using the Service, you agree to these Terms and to our Privacy Policy, which is incorporated by reference. If you do not agree, do not use the Service.

Where an account is created by a parent or legal guardian for a student, the parent or guardian (the "Guardian") accepts these Terms on their own behalf and on behalf of the student, and is responsible for the student's use of the Service. "You" means the account holder and, where the context requires, the student who receives tutoring.

Eligibility and accounts

  • Students in grade 8 and above may create and hold their own account. Students in grade 7 or below may use the Service only through an account created and held by a Guardian. We do not knowingly allow a child under 13 to hold an account.
  • You must provide accurate information and keep it current. You are responsible for all activity under your account and for keeping your login credentials confidential. Tell us at once at support@cramrtutoring.com if you believe your account has been accessed without permission.
  • One person may hold one account. We may suspend or close accounts that provide false information or that are used in violation of these Terms.
  • Tutors must be at least 18 years old and are subject to the additional tutor terms in section 9.

The Service

  • Cramr arranges on-demand, one-on-one online mathematics tutoring for K–12 students, hosts the online classroom in which sessions take place, and prepares study materials from those sessions.
  • Tutors are independent contractors engaged by Cramr, not employees. Cramr recruits, interviews, auditions and approves every tutor and requires each to sign a background attestation before approval; Cramr does not guarantee any particular tutor's availability.
  • The Service is a tutoring supplement. It is not a school, does not award credit, and does not replace instruction from the student's teachers. Cramr does not guarantee grades, test scores, or any academic outcome.
  • The Service is not monitored in real time and is not an emergency or crisis service. If a student is in danger, contact local emergency services.
  • We may change, suspend, or discontinue any part of the Service. Sessions already booked are honored or refunded under section 6.

Booking a session

  • A request describes the subject, the problems the student is stuck on, and one or more time windows in which the session may start. Submitting a request authorizes the session price on your card (section 4) but does not by itself create a session.
  • A session is created when a tutor accepts your request and selects a start time inside one of your windows. We confirm the session, the tutor, and the start time by email and, where you have opted in, by text message.
  • If no tutor accepts before your request expires (six hours after submission or the end of your last time window, whichever comes first), the request expires, the authorization is released, and you are not charged. Banks may take several days to remove a released authorization from a statement.
  • You may cancel a request at any time before a tutor accepts it, at no charge. After a tutor accepts, the cancellation policy in section 5 applies.
  • Promotional codes must be entered at booking, cannot be combined, have no cash value, may be withdrawn at any time, and never reduce the price below one dollar. We may cancel a request that uses a code obtained in breach of its conditions.

Price and payment

  • The price of a session is shown before you submit a request. It is the only charge for the session; there are no booking, platform, or extension fees. Applicable taxes, if any, are stated at booking.
  • Payments are processed by Stripe. By submitting a request you authorize Cramr, through Stripe, to place a hold for the session price on your card, and to capture that amount when the session concludes or as the cancellation policy provides. Cramr never sees or stores your full card number.
  • If you choose to keep a card on file, future requests will place their hold on that card without re-entry. You may remove a saved card from your account at any time; a hold already placed is unaffected.
  • Session extensions offered by the tutor during a session are free of charge to you. The tutor is paid by Cramr; you never pay a tutor directly.
  • If a capture fails (for example because the card was cancelled after the hold was placed), we will contact you to arrange payment. Amounts owed remain due.

Cancellation and no-shows

  • Cancel a booked session two hours or more before its scheduled start and 50% of the session price is charged.
  • Cancel less than two hours before the start, or do not attend, and 100% of the session price is charged. A session counts as not attended if the student has not joined the classroom within 20 minutes of the scheduled start.
  • If the tutor cancels or does not attend, you are not charged, any hold is released, and, where your time windows still allow, we re-offer your request to other tutors.
  • The two-hour boundary is measured at the moment you confirm the cancellation, using the session's scheduled start time.

Refunds

  • If the tutor cancels or does not attend, no charge is made and any authorization is released.
  • If a session cannot take place, or is materially cut short, because of a failure on Cramr's side (for example a classroom outage), any amount captured is refunded in full.
  • For any other concern about a session, contact support@cramrtutoring.com within 7 days of the session. We review every request and respond within 2 business days. Where a refund is granted, it may be full or partial depending on how much of the session took place.
  • Refunds are returned to the original payment method and usually appear within 5 to 10 business days, depending on your bank.
  • Promotional codes are not refunded and are not restored after a refund.
  • Nothing in this section limits rights you have under New Jersey consumer protection law.

Sessions, recording, and study materials

  • Every session takes place in an online classroom and is recorded (audio, video, and whiteboard content) and transcribed. Recording is disclosed to every participant before the session begins. By using the Service, and where applicable by accepting these Terms on a student's behalf, you consent to this recording and transcription.
  • Recordings and transcripts are used to prepare the student's study materials, to review sessions for safety and quality (including by automated systems), and to resolve disputes. They are shared with the student's account and with Cramr staff who need them for those purposes, and are retained under the Privacy Policy.
  • Study materials we deliver, including practice problems, worked solutions, and recordings, are licensed to the student for personal, non-commercial educational use. They may not be resold, redistributed, published, or used to provide services to others.
  • Study materials are generated for each session, are checked before delivery, and may still contain errors. They supplement, and do not replace, the student's schoolwork and teachers.
  • Photos and descriptions of schoolwork you upload remain yours. You grant Cramr a non-exclusive license to store, display to the assigned tutor, and process them to provide the Service, and you confirm you have the right to share them.

Conduct

  • The Service is for mathematics tutoring. Use it lawfully and respectfully.
  • Academic integrity: tutors teach; they do not complete graded assignments, quizzes, tests, or applications for a student, and requests to do so may be refused and the account suspended.
  • Contact between students and tutors happens only through the Service. Sharing personal contact details, arranging sessions outside Cramr, or attempting to pay a tutor directly is prohibited and may result in suspension.
  • Do not harass, threaten, or record others outside the platform, interfere with the Service, attempt to access accounts or data that are not yours, or use the Service to send unsolicited messages.
  • Safety concerns about any session or person may be reported at any time to support@cramrtutoring.com. We review every report.

Tutor terms

  • Tutors provide services as independent contractors under these Terms, the Tutor Operations Guide published in the tutor portal, and the background attestation each tutor signs. Nothing in these Terms creates an employment, agency, or partnership relationship.
  • Tutors are paid by Cramr per completed session at the rate stated in the tutor portal, on a weekly schedule, through Stripe Connect. Tutors are responsible for their own taxes.
  • By supplying a profile photograph, a tutor grants Cramr permission to display it, with the tutor's first name, last initial, school, and field of study, on the public tutor roster and in session confirmations sent to the families they teach. A tutor may withdraw this permission at any time by writing to support@cramrtutoring.com; the roster entry is removed within 5 business days.
  • Tutors consent to the recording and transcription of every session, and to Cramr's review of recordings and transcripts for safety and quality.
  • Tutors must be at least 18, must keep the attestation current, and must follow the conduct rules in section 8. Cramr may deactivate a tutor at any time; sessions already accepted are handled as the Tutor Operations Guide provides.

Text messages and email

  • Cramr sends service messages about your account and sessions: confirmations, meeting links, reminders, session updates, study materials, and security notices. These are part of the Service and are sent to every account holder by email.
  • Session messages are also sent by text to the mobile number on the account. Text messages are part of the Service, not an optional notification, and may be sent using automated technology. Message frequency varies with your use of the Service; message and data rates may apply. Mobile carriers honor a STOP reply; if you stop texts, required notices reach you by email only and time-sensitive session messages may not reach you in time. Reply HELP for help.
  • We do not send marketing email or text messages without separate consent.

Intellectual property

  • The Service, including its software, design, text, graphics, the Cramr name and logo, and the study materials we generate, is owned by Cramr or its licensors and is protected by copyright, trademark, and other laws. Except for the licenses expressly granted in these Terms, no rights are granted to you.
  • You may use the Service and its content only for the student's personal, non-commercial education. You may not copy, scrape, reverse engineer, or create derivative works from the Service.
  • Feedback you send us may be used by Cramr without obligation to you.

Privacy

Our Privacy Policy explains what information we collect, how we use it, how long we keep it, and the choices you have, including how to delete your account. It forms part of these Terms.

Third-party services

The Service relies on third-party providers, including Lessonspace (the online classroom), Stripe (payments), and Google (optional sign-in). Your use of those providers is subject to their own terms where they apply to you directly, such as Stripe's handling of your card. Cramr is not responsible for the availability or conduct of third-party services, but will honor section 6 if a provider failure prevents a session.

Disclaimers

To the extent New Jersey law permits, the Service is provided "as is" and "as available," without warranties of any kind, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement. Cramr does not warrant that the Service will be uninterrupted or error-free, that any tutor will be available at a particular time, or that any academic result will be achieved. Cramr vets every tutor as described in section 2, but tutors are independent contractors and Cramr does not guarantee their individual performance. This section does not limit any warranty or remedy that New Jersey law does not allow to be limited.

Limitation of liability

To the extent New Jersey law permits: (a) Cramr is not liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, data, or goodwill, arising out of or relating to the Service; and (b) Cramr's total liability for all claims relating to the Service in any twelve-month period is limited to the greater of the amounts you paid Cramr in that period or one hundred dollars. These limits do not apply to liability for death or personal injury caused by negligence, for fraud, for willful misconduct, or to any liability that New Jersey law does not allow to be limited, and they do not limit the refund rights in section 6.

Indemnity

You agree to indemnify Cramr, its members, and its contractors against claims, losses, and reasonable costs arising from your breach of these Terms, your violation of law, or content you upload, except to the extent caused by Cramr's own negligence or breach. This section applies to business use of the Service and, for consumers, only to the extent New Jersey law permits.

Dispute resolution and governing law

  • These Terms and any dispute arising from the Service are governed by the laws of the State of New Jersey, without regard to its conflict-of-laws rules, and, where they apply, by the laws of the United States.
  • Before filing a claim, please write to support@cramrtutoring.com describing the problem. We will work with you in good faith for 30 days to resolve it.
  • Any claim not resolved informally is brought in the state or federal courts located in Essex County, New Jersey, and you and Cramr consent to their jurisdiction, except that either party may bring an eligible claim in small claims court where they live, and nothing prevents you from bringing a complaint to a consumer protection agency.
  • These Terms do not require arbitration and do not waive your right to participate in a class action.

Termination

  • You may delete your account at any time from your account settings or by emailing support@cramrtutoring.com; the Privacy Policy describes what is removed and what must be retained. Sessions already booked remain subject to sections 5 and 6.
  • We may suspend or terminate your access if you materially breach these Terms, if required by law, or to protect the safety of students, tutors, or the Service. Where practical, we will tell you why. Prepaid amounts for sessions that will not take place because of our termination are refunded.
  • Sections that by their nature should survive (including payment obligations, licenses to delivered materials, disclaimers, limitation of liability, and dispute resolution) survive termination.

Changes to these Terms

We may update these Terms. For changes that materially affect your rights, we will email account holders at least 14 days before the change takes effect and post the new effective date above. Continued use of the Service after the effective date constitutes acceptance; if you do not agree, delete your account before that date. Sessions booked before a change are governed by the Terms in force when they were booked.

General

  • These Terms and the Privacy Policy are the entire agreement between you and Cramr about the Service and replace any earlier terms.
  • If any provision is found unenforceable, the rest remain in effect, and the provision is enforced to the fullest extent New Jersey law permits.
  • Our not enforcing a provision is not a waiver of it.
  • You may not assign these Terms. Cramr may assign them in connection with a merger, acquisition, or sale of substantially all of its assets, with notice to you.
  • Neither party is liable for delay or failure caused by events beyond its reasonable control; section 6 still applies to sessions that do not take place.
  • Notices to you are sent to the email address on your account. Notices to Cramr go to the address below.

Contact

Cramr Tutoring LLC
55 Harrison Avenue, Montclair, NJ 07042
support@cramrtutoring.com